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UPDATE: March 25, 2020

COVID19 presents a public health crisis and economic challenge to the State unprecedented in modern history. For many, COVID19 presents an unexpected hardship that will strain their limited resources. In recognition of the adversity many will face, in conjunction with guidance by the Department of Financial Services, Steuben Trust Company is offering financial relief to consumers in New York experiencing a financial hardship due to the COVID19 pandemic.

In order to provide certain financial relief during this pandemic to those who can demonstrate a financial hardship Steuben Trust has outlined the various programs that customers may be eligible for.


Steuben Trust Company COVID19/Coronavirus Deferment and Relief Program

Consumer and Personal Loan Customers – valid thru 4/30/2020

• Waive overdraft fees
• Eliminate all pay-by-phone fees
• Waive early withdrawal penalties for CD’s up to $5,000.
   Limited to one penalty free withdrawal per customer


Small Business and Commercial Loan Clients

Please contact your Loan Officer or call (607) 324-9658 if you are facing financial hardship do to the COVID19 crisis.
We will be glad to review your current situation and help find a solution.


Mortgage and Home Equity Loan/Line of Credit Customers

• Immediate relief on payments
• Up to 90 days deferment of principal and interest
  (Determined by customer need and credit facility)
• No fees
• No interest due
• No negative impact to credit report
• Must meet financial hardship requirements

Please call our Customer Call Center at (607) 324-9592 to discuss the options available
to you and find out how to apply for financial hardship.


Personal and Business Credit Cards through our partner, Elan Financial Services

Please contact Elan directly at:

Personal Card Customers:  800-558-3424
Business Card Customer:   866-552-8855

To inquire about relief options that may be available to you.

To apply for any of these programs or for more information please contact us at 1-866-STEUBEN.


UPDATE: March 25, 2020

Beware of Scams

During this time cyber criminals will attempt to take advantage through online scams, phishing and other fraudulent activities.

The Federal Trade Commission (FTC) offers valuable tips on how to avoid being a victim of these scams.  You can learn more about these scams on the FTC’s website. 

www.consumer.ftc.gov


Other Resources:

ICBA:  Insured Deposits Are Safe at a Community Bank - www.icba.org

FDIC: Insured Bank Deposits are Safe; Beware of Potential Scams Using the Agency's Name - www.fdic.gov


UPDATE: March 20, 2020

At Steuben Trust Company we place the safety and well-being of our customers and employees at the
forefront of everything we do. Please read the following statement and stay up to date on important health concerns. Learn More