How do I report a lost or stolen card?

In the event of card loss or theft, notify us as soon as possible to help prevent unauthorized use.

Credit Card Lost/Stolen Hotline

  • Call 1-800-558-3424

ATM or Debit Card Lost/Stolen Hotline

  • Call 1-888-324-2626 during normal business hours
  • Or, call 1-866-392-9952 after hours and on weekends

You can also notify us of your lost or stolen ATM/debit card in writing at:

Steuben Trust Company

Electronic Banking Dept.

One Steuben Square

Hornell, NY 14843

Card Safety Tips

  • Sign the back of your card. Many merchants verify signatures.
  • Avoid writing your PIN on your card or storing it near your card.
  • Keep ATM receipts and statements secure; they are confidential.
  • When shopping online, check out shops with the Better Business Bureau.