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Lost or Stolen Card

How do I report a lost or stolen card?

In the event of card loss or theft, notify us as soon as possible to help prevent unauthorized use.

Credit Card Lost/Stolen Hotline

  • Call 1-800-558-3424 

ATM or Debit Card Lost/Stolen Hotline

  • Call 1-888-324-2626 during normal business hours
  • Or, call 1-866-392-9952 after hours and on weekends

You can also notify us of your lost or stolen ATM/debit card in writing at: 

Steuben Trust Company
Electronic Banking Dept.
One Steuben Square
Hornell, NY 14843 

Card Safety Tips

  • Sign the back of your card. Many merchants verify signatures.
  • Avoid writing your PIN on your card or storing it near your card.
  • Keep ATM receipts and statements secure; they are confidential.
  • When shopping online, check out shops with the Better Business Bureau.

Contact Form 

Have a question, comment, or suggestion? We'd love to hear from you. Just use the secure online submission form below. Of course, if you'd rather speak to someone in person, you can reach us at 1-866-STEUBEN or contact any one of our conveniently located branches during regular banking hours.

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