How do I report a lost or stolen card?
In the event of card loss or theft, notify us as soon as possible to help prevent unauthorized use.
Credit Card Lost/Stolen Hotline
- Call 1-800-558-3424
ATM or Debit Card Lost/Stolen Hotline
- Call 1-888-324-2626 during normal business hours
- Or, call 1-866-392-9952 after hours and on weekends
You can also notify us of your lost or stolen ATM/debit card in writing at:
Steuben Trust Company
Electronic Banking Dept.
One Steuben Square
Hornell, NY 14843
Card Safety Tips
- Sign the back of your card. Many merchants verify signatures.
- Avoid writing your PIN on your card or storing it near your card.
- Keep ATM receipts and statements secure; they are confidential.
- When shopping online, check out shops with the Better Business Bureau.
Have a question, comment, or suggestion? We'd love to hear from you. Just use the secure online submission form below. Of course, if you'd rather speak to someone in person, you can reach us at 1-866-STEUBEN or contact any one of our conveniently located branches during regular banking hours.